Audi Hoffman Estates

Schaumburg Audi initially appeared to be a pleasant place to purchase an Audi, but after my experience I am extremely disappointed with the dealership. I would strongly advise anyone thinking of purchasing an Audi to look elsewhere. Don't be fooled. I recently bought a 2010 model that was certified, pre-owned, with an extended warranty and still under the original manufacturer’s warranty. I was assured the vehicle was babied. Unbeknownst to me, the vehicle was sold with a severely worn clutch. A week after I took possession of the vehicle, it had problems. It would not shift properly, would get stuck at times, and would emit a burning smell. In addition, the heated seats did not work when I bought it and there was also a malfunction with the electronic locks. The certified inspection was a joke. Regarding the clutch, the dealership has claimed it is not covered under the warranty, even though there is a technical service bulletin on the issue and it failed to properly inspect the clutch before conditioning the vehicle for re-sale. Now I am stuck with a bill of about $5000 to replace the clutch. I have filed a dispute. Don’t buy from these guys. First, they improperly certify vehicles and then fail to service/cover them under warranties. They give Audi a bad name. Just because a vehicle is warrantied and certified pre-owned doesn't mean they'll cover the servicing. Be wary. Don't assume everything is all good just because it's an Audi. And I am certain this vehicle was sold with a worn out clutch. During my test drive it had an issue shifting but I brushed it off, thinking maybe it was just in my mind, and I made repeated complaints about something off with the clutch, to which they said everything was fine until they actually took apart the vehicle and then realized there was something wrong.