Ed Napleton Acura
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Inaccurate sales information
Written byon 07/31/2016
I visited the dealership for one of the MDX models. For the listed price, this dealership said it is for pre-certification and the certified one is going to cost $3K to $4K more. The same car is advertised at several places sometimes as certified and some times without certified. Also, the pre-inspection checklist that was provided ignores any mention of scratches or dents. I have no trust with this Acura dealership in the heart of Elmurst, IL and would rather go to other Acura dealerships.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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jstorr83 on 11/30/2016
Dealer Response
My name is Will Mulcahy, General Manager for Ed Napleton Acura. I would be happy to discuss your experience and see if there is a solution we can agree on. Please feel free to call me anytime at 630-941-4300 or stop by my office if you would like to speak with me directly. Will Mulcahy, General Manager
Reportjstorr83 on 08/31/2016
Dealer Response
I am very sorry for the confusion in the status of the vehicle. We can always have a vehicle touched up if any minor cosmetic damage makes it past our inspection. If you would like to discuss this issue any further, please feel free to call me anytime at 630-941-4300 and I will be happy to speak with you about your concerns. Thank you and have a great day. Will Mulcahy, General Manager
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