Skip to main content

Ed Napleton Acura


745 W Lake St, Elmhurst, IL 60126 (map)
Today closed
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
It's just a game, nothing more than that
Written by snelluri on 06/05/2016

I got a price promise quotes from edmunds.com from this dealer for a lease. The lease number provided in the certificate and the number provided at the dealer are completely different. Infact it is 35% more than what was given in the Certificate. When i questioned the same, it started with a blame game that edmunds.com messed it up. I called edmunds.com and they say it is not a mistake on their side. So something was screwed up at the dealer. I almost wasted close one day of my time and when i said that the internet representative at the dealer reverse questioned me how come you can waste one day when you are 20 minutes away from us. The point she didn't understand is, how much time did i spend at the dealer and how much time was the commute. She doesn't even care from where i came from on that day. I hope some respect should be given when the customer say that before saying you are 20 mins away. I strongly recommend avoid this dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
jstorr83 on 06/16/2016
Dealer Response
I would like to sincerely apologize for your inconvenience. The specific vehicle you inquired on was a retired service loaner but Edmunds.com placed it in new car inventory which caused the lease payments to be miscalculated. We have since taken steps to ensure this will not happen again to any further valued customers. We did discuss this issue with you and if you need any further explanation, you can contact me at 630-941-4300. I extend my deepest sympathy to you once more and I will still be happy to get you the vehicle you want at a payment you can afford. Will Mulcahy, General Manager
Report