Skip to main content

Ed Napleton Acura


745 W Lake St, Elmhurst, IL 60126 (map)
Today closed
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Worst Car Dealership Experience Ever, period!
Written by jodyshak on 12/19/2015
updated 12/28/2015

I had one of the worst experience at this Dealership Today. This was completely Bait and Switch operation at this dealership. Truly opposite of what they claim. They made an appointment for me to see a used car, and when I got there (driving 50 miles) they told me that the car (they acknowledge last night being available) was suddenly sold late last night, but they have other cars available for them to test drive and see. This is Very Sleazy operation. I would not recommend anyone going there, All the 5 star reviews are probably bought. My experience not only left me not trusting any other dealership but left me in doubt about humanity. I just walked out of the place, and the sales man Dan Mulcahy's co-worker name Dennis try to run after me followed me to the car trying to convince me to look at other cars. No Way I was going back in there. I would also give them negative stars, if I could.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
napleton on 12/30/2015
Dealer Response
I apologize for your experience and I am confident we DO NOT use those type of tactics. I will be discussing this with my staff to figure out the entire situation. If you would like to discuss this further please give me a call or email at your convenience. Will Mulcahy, General Manager
Report