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Ed Napleton Acura


745 W Lake St, Elmhurst, IL 60126 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible service.
Written by nPetriv on 11/20/2014

Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice person that I was glad to deal with was cashier. Customer service - 0. They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'. Finally after 1h of debating they will remove it from list but WON'T reduce total price. Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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jstorr83 on 06/04/2015
Dealer Response
Hello, my name is Will Mulcahy, General Manager here at Ed Napleton Acura/Kia of Elmhurst. I want to apologize for not fully meeting your expectations during the purchase of your vehicle. Please contact me at 630-782-9300 and I will be happy to see what I can do to help make your experience a positive one. Thank you for the feedback and I look forward to serving you and your family in the future.
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