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Ed Napleton Acura


745 W Lake St, Elmhurst, IL 60126 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Something is rotten in the State of Illinois, and that's Ed Napleton Acura!
Written by MJ on 06/19/2024

This dealership is filled with questionable practices, that the FTC already fined them before for. Looks like it was not enough! Their online prices are not real! They refuse to give you a total price of the vehicle, unless you come in person and sit down with their manager. You offer to go to the bank and ask for an exact loan, so you can bring the money with you, they keep insisting that only when you sit down with the manager will you know the final price? If you schedule a test drive, don't keep your hopes up, because they don't hold the vehicles for anyone, even if you offer to put a deposit on it beforehand. If you do manage to see the vehicle, and want to purchase it, then you discover that they have added non removable fees, and there is no negotiation on the price. If you look them up, they were even fined by the FTC adding junk fees, and I guess the fines were not enough, because they are back at it again. Save your time, money and your mental health! Go someplace else, and when you do, look up the dealership review on BBB, there you will find the accurate rating for any dealership. Imagine my shock when I found that these guys were at 1.8 I think, which I still think is too high, since 0 would be too high as well.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Disa DeGrazia on 08/23/2024
Dealer Response
We are disappointed to hear that you did not have a more positive experience with us at Ed Napleton Acura. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com
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