Ed Napleton Acura
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The most unprofessional sales team I have ever dealt with.
Written byon 11/28/2013
updated 06/02/2025
We wait ed and negotiated for 3 hours before we made an agreement even with the sales manager. Then we filled out financial application, waited for 30 minutes, and the application did not move away from the sales person's desk, a General Sales manager said he cannot sell the car to us since it is 2014 and not 2013 which sales persona and sales manager agreed on earlier. So after 3.5 hours we just left since we were so angry on how indecisive sales team works at Ed Napleton. I will never go there, and not even to the service center for my other Acura car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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ednapletons on 12/18/2013
Dealer Response
Hello, this is Will Mulcahy the General Manager of Ed Napletons Acura. I am very sorry you had a poor experience with us. We always try to go the extra mile for our customers and you should not be an exception. I cannot apologize enough for the confusion between my staff. If there is anything I can do please contact me through the store at 630-941-4300. Thank you for your time.
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