Ed Napleton Acura
Dealership Sales Review
I contacted Ed Napleton Acura, Elmhurst, IL about a 2016 Acura RDX tech pkg CPO 28000 miles for $25825.00 listed on Edmunds. I texted Areli the screenshot from Edmunds and all details on the suv. She confirmed it is availble. So my wife and I went to dealership on March 5th. Before leaving home, I called and confirmed with Subin that the car is available. When we arrived, the salesman, Landon showed us a base model asking same price. When we asked about the tech pkg car we saw listed on Edmunds, he searched and said it is not there. He then brought a car with lower miles but much higher price. When we asked about the car we saw at Edmunds, he brought the sales manager. The manager told us that another person with my same first and last name came earlier that day and bought that car. We were stunned to hear how can an Acura dealership tells a customer such a thing. There was no apology from the manager. We decided it is not worth our time and left the dealership. We simply waisted 2 hours of our evening. I will not go to this dealership again and will not recommend them to anyone
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No