Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

Ed Napleton Acura


745 W Lake St, Elmhurst, IL 60126 (map)
Today closed
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Bait and switch
Written by sajanjeena on 03/07/2019

I contacted Ed Napleton Acura, Elmhurst, IL about a 2016 Acura RDX tech pkg CPO 28000 miles for $25825.00 listed on Edmunds. I texted Areli the screenshot from Edmunds and all details on the suv. She confirmed it is availble. So my wife and I went to dealership on March 5th. Before leaving home, I called and confirmed with Subin that the car is available. When we arrived, the salesman, Landon showed us a base model asking same price. When we asked about the tech pkg car we saw listed on Edmunds, he searched and said it is not there. He then brought a car with lower miles but much higher price. When we asked about the car we saw at Edmunds, he brought the sales manager. The manager told us that another person with my same first and last name came earlier that day and bought that car. We were stunned to hear how can an Acura dealership tells a customer such a thing. There was no apology from the manager. We decided it is not worth our time and left the dealership. We simply waisted 2 hours of our evening. I will not go to this dealership again and will not recommend them to anyone

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
napleton_group on 03/12/2019
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (630) 941-4300 to discuss this further.
Report