Hopkins Ford of Elgin
Dealership Service Review
Haven't been to happy lately with the service. Ive always taken my suv to ford for maintenance but the past few times I've had to take it back twice for the same issues but a whole different maintenance done. Recently my truck would just die out. I was told needed a new solenoid. So I replaced it. Two weeks later sane issue occurred again. Took truck back and now it was the starter! Last year my front wheel bearings were going out and grinding as I drove. Had both replaced. Paid over $500 now the drivers side is starting to do the same thing again. Will have to bring truck back. Ready to just get rid of it and purchase something else being that maintenancing the truck is not working for me anymore. The customer service side is good but not so sure about the mechanics or parts that's being used anymore
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable