M'Lady Nissan

Hands down the worst experience for me. Of course they advertised the best price. But what good is a great price if you don't honor it? To avoid all the usual haggling and trouble with car buying, I asked on the phone for their best price, and the money factor/residual value etc. for lease calculation. This guy Eddie Colville calls me and acts upset as if I asked for the deeds to the dealership, and he goes on and on about how internet has made it difficult for him. Pure arrogance and attitude! Anyway, we get past that and I tell him very clearly that he doesn't need to divulge anything to me, and can give me his best lease rate for my desired configuration. And if I like it, I will say yes or I will go on my way. Then he gives me a lease price for my desired configuration. And that's it. I don't bargain, I don't ask for any discounts, and I agree to come to the dealership on the weekend. Its a 2 hr drive for me to the dealership. This guys says they are the biggest dealer in the midwest and how they sell so many cars, etc. and that getting this car of my choice won't be problem. And then on Friday, him and others from the dealership call and text to confirm my appointment and I remind them of my choice. Saturday morning, he calls and confirms the appointment again. After driving for an hour, I get a call from him and he tells me 3 cars were there the night before when he left at 8 pm, but they were sold between then and this morning. Maybe its all true, but he could have very easily held it for me or told me to make a deposit to hold. He didn't. But now he says "this is why I hate the internet deals." Then he again goes on to remind me of how big of a dealer they are with so much sales. All I care is one car that I need to buy with my hard earned money that he said he will have ready. But since he doesn't have it, he gives me a quote for the higher end model which costs more than what I want to pay. He tells me its a great car for the money. Maybe its the best deal, but now trust is lost and I don't want anything to do with them. So I would strongly recommend getting things in written if you do a deal with this dealership, and save yourself some trouble. Arrogance and attitude of being a big dealership came through in this experience. Me or my friends will not be buying my car from there anymore.