M'Lady Nissan

We were hunting for a new Nissan Maxima, and we shopped 8 different dealers in the area. Every dealer we visited used bait and switch tactics by advertising low prices in the paper and on the web, and then failed to honor them. M'Lady was the only one to step up and make a firm commitment to a great price. Mark Kropp was my salesman, and he did a superb job assuring me that the "out the door" price he gave me verbally would be final price when I showed up. The price was also the best one I received from the 8 different dealers I checked. Sure enough, when I arrived, Mark had everything set....just as he said. The GM, Abe Mustafa, stayed late on the night we bought the car because he knew I was concerned about them pulling a bait and switch too. As soon as I walked in the door, Abe met me, assured me that he personally approved the pricing and that Mark had everything set. Mark knew that we preferred gray over the color they had in stock. While we were enroute to purchase the Maxima, Mark called me to tell me that they just received a gray one. If I wanted that one, he would have it unloaded and ready when we arrived. It was just unbelievable relative to my other experiences. Bryan Murphy, the finance manager, helped insure that we had a speedy and accurate purchase experience. He did much of the paperwork without me present so all we had to do was go through it, verify everything, and sign off. Totally smooth! Finally, Mark did a thorough check out where he walked us through all of the advanced features of the vehicle. He even called a couple days later to see if any questions had come up. Now that's customer service! The bottom line is that M'Lady Nissan, Mark, Abe, and Bryan operate with true integrity. They sold the car for the VERY LOW price that was advertised, and the customer service was outstanding. If you're looking for an HONEST dealer, call Mark and buy your car from M'Lady! Ed S.