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Westfield Ford

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Westfield Ford
6200 S La Grange Rd, Countryside, IL 60525 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (103)
Recommend:
Yes (1) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Bad Experience
Written by Bad Experience on 08/04/2021
My service experience with Westfield Ford was a nightmare beginning with service writer Tony’s lack of respect and zero professionalism which leads me to never again visit this place and never again purchasing Ford products 3-1/2 weeks into repair Ford did not honor my aftermarket warranty. They made several promises as to when the vehicle would be ready and they never lived up to their word. They threatened me to pay a $900.00 bill or they would not release my vehicle, the actual bill was only $600.00! A manager intervened and was able to get my bill down to $381.00 again for work I never authorized! This place does nothing but scam people!!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Shane Kelly on 08/19/2021
Dealer Response
Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience and we will do our best to make this right. Thank you!
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