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Westfield Ford

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Westfield Ford
6200 S La Grange Rd, Countryside, IL 60525 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (103)
Recommend:
Yes (1) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Never again
Written by Steve on 08/29/2020
Went in for a complimentary oil change and tire rotation because of an unsatisfactory work from the last time I was at the dealership. Once again I am unsatisfied with the work performed. At the prior appointment the tires on my F150 were supposed to be rotated and they were not. I wrote a review explaining what happened and the dealership offered a complimentary oil change package which I thought was a nice gesture. I went in this week for the work and once again they did not rotate the tires per the work I was supposed to receive. I waited over 2 hours for the oil change and did not realize the tires were not rotated until the next day. I did contact the service rep to let them know and told him I will never step foot in Westfield Ford again.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Melissa Arellano on 09/02/2020
Dealer Response
Steve, we are so disappointed to learn of this situation. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please call Westfield Ford's General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Thank you and take care.
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