Westfield Ford

My mother-in-law purchased a car from Westfield Ford on Saturday, by Monday the car already had issues. The car has been leaking gas for a number of days. The car was taken back to the dealership on Tuesday morning, and returned on Wednesday claiming the issue was fixed. Today, Thursday, December 20, 2018 the car is having similar issues and she is waiting once again for Ford Roadside assistance to pick her up and tow her car, a brand new car with 13 miles on it and supposedly repaired by Westfield Ford. I called Westfield Ford because it is ridiculous that a brand new car that was supposedly repaired by Westfield is having the same issue. I was told basically there is nothing they can do, and was not able to reach the sales manager that was readily available to meet with us when my mother-in-law purchased the car. The car having an issue is understandable, what isn't understandable is that the car wasn't properly inspected before being delivered to the customer when purchased. The car wasn't properly inspected after being repaired by the dealership. The service manager says they can't do anything until they have the car, his mistake was not properly repairing the car in the first place and checking it for the customer when it was purchased after sitting on a lot for months. Does Westfield Ford agree with the service manager, "there's nothing I can do"? Does Westfield Ford stand behind the vehicles they sell and repair? Does Westfield Ford even care that an elderly woman has been stuck in her car for hours in the cold because their service department failed to properly diagnose and correctly repair a brand new car with 13 miles on it? Does the Westfield Dealership even care once they've made a sale and the car is out the door? Westfield prove me wrong because right now, all I've seen is one sale person named Eddie that has shown more concern and caring then the management at Westfield. He is the only one that has gone out of his way to remedy the problem when it first occurred. He isn't at work today and the lack of caring and concern has gone with him. Pretty sad Westfield Ford, poor managerial response, poor service department results and poor overall experience with Westfield Ford.