Taylor Chrysler Dodge Jeep Ram

Given my experience with Taylor I would never go back there again. Long story short, waited forever to give me a response from Chrysler on if they were going to fix hinges on my Jeep, never gave me a response. Knew i was upset and didn’t have a loaner car ready, gave me a faulty loaner car with bad front tires, made me wait to get the new loaner car. Painted my car’s hinges poorly and got paint on door handles and dirtied inside. Made me go and complain to their 3rd party vendor that was fixing my car. Went back again to get my car after they “fixed” it, only to find out it still wasn’t complete and still don’t have my car after a week, all for just touching up the paint on the bottom part of my hinges. Long detailed story: We had purchased our brand new Jeep 6 months ago, about 3 months ago we noticed that the paint had started to chip on the hinges. We had brought back to Taylor’s service department and asked what they could do. They instructed us to come back the next day so that the person that handles those items would be in and he could take pictures and send it to Chrysler. We came back the next day he took the pictures and told us it would be 1-2 weeks before we would get a response form Taylor. A week later I had called back and inquired to see if they had received a response and they said they did not but that they would call me back the following Monday. About a week later my husband stopped there to inquire and they informed us that they never sent in the pictures and that they would re-do it. Another 3 weeks go by and we had still not heard anything, so I called and they had said “oh yea that was approved, we must have missed calling you”. So we go back and forth and set up an appointment. The day that I was to bring my car in I had spoken with a manager and told them I would be there about 4:00 to drop the car off after I had expressed some issues with him. He said he was going to make a call and make sure everything was set up for when I arrive. When we arrived nobody could find my paperwork, and the loaner car was not even ready and we had to wait 5 mins. The following day I was driving home from work in their 2011 Grand Cherokee they had given me when I noticed that the car was shaking bad. When i got home my husband looked at and noticed that the front tires belts were showing and the tire was bowed (tire could have blown at any time). I called Taylor and the service department had left for the day the receptionist had made some calls or talked to someone and asked me to bring the car back in, so I did (even though they gave me a faulty vehicle and should have brought me a new one). Also, she they knew how long it would take me to get there and I still had to wait another 30 mins to get another car. Two days later I called to check and see if my Jeep was ready and they said it was. When I arrived looked over my car and the paint was off and didn’t match, the texture wasn’t even the same, the inside of my car was filthy, and there was a throwaway dental floss thing in my seat! When bringing the problem to the managers attention he asked that i go to Gerber Collision with him and express my issues. This was an even worse experience… They “manager” that we spoke with was dressed in a polo shirt, basket ball shorts, and tube socks. When I started to express my issues with the quality of work that was performed he argued with me. He told me that they fixed the top part of my hinges because that looked right (even though it was the bottom) and that I didn’t know what I was talking about and he had pictures to prove that he fixed the top and that the bottom came the way it looked, his work was excellent! I told him to show me the pictures, i knew why i brought my car and and I knew what was wrong with it. He went into his office looked on his computer and came out and then said “I must have lost them” then he slowly started to man up, by telling me that he couldn’t “match” up the paint on my car and that any time your car is in an accident they will never be able to make it look 100%. After going back and forth he agreed to fix it first thing Monday morning and he would detail it. Tuesday afternoon I called Taylor and asked if my car was done yet. The gentleman put me on hold and checked. He told me it was ready. I asked him if it was done properly and he replied “yes, and it is detailed”. So I went to go pick it up. When we arrived we looked over the paint job and still are not satisfied. The car looked as if they detailed it, but did not fix it. The paint around the door by the hinges was now chipped. So yet another trip to Taylor and my car is still not back… Can’t wait to see how it looks when I go to get it in another 2-3 days.