Taylor Chrysler Dodge Jeep Ram
Dealership Sales Review
The day after purchasing a jeep the service enngine light came on. They got me in right away and I was told it would be$ 500 to fix a sensor. The service manager explained to the dealership manager serveral times that they should be covering the cost due to it only being hours after buying it. The dealership manager was not willing to do that. In the end they agreed to take only $250 off. I was not happy and eventually the outcome was my salesman agreeing to cover the extra $250. I won't buy here again because if a business is not willing to cover only $250 but is willing to let their employee take it out of their commision then that is not the kind of business I want to support. After spending thousands of dollars on a vehicle the day before I think losing a customer over such a small amount and treating their salesman that way isn't a business I will recommend again. In the end I gave Nate my salesman a thank you card and $125 cash explaining I didn't want him taking it all out of his pocket. When picking up my jeep I was told they put the $125 towards the cost and I explained that money was for Nate my salesman and not the dealership. I left not knowing where that money went in the end. Definitely not a great experience
- Recommend this dealer? No
- Did the dealer honor all commitments made? No