Napleton's Arlington Heights Chrysler Jeep Dodge Ram

I was excited to buy my teen daughter her first car. I carefully chose a used 2012 Kia optima that was listed for $8995. Decide to test drive and agreed to move forward with purchase. After 2 hours of negotiation with banks due to being an older vehicle, financing was not as easy but finally got an approval. I was presented with payment amount and term then asked to sign in agreement. Finally made it over to finance department where I was in the middle of signing paperwork when I realized how close I was to signing an extended warranty I never agreed to that would cost me an additional 2k!!! I stopped her and asked why that was added if I never agreed to any add-ons! She replied “ it’s not going to cost you anything extra, you’re payment will stay the same!!” I said, No I don’t want it so she snatched the paper and began printing a new bill of sale when I looked at it I realized the car price was $10,995. I stopped her again and asked her why that amount? She then got the car salesman to come and attempt to explain that it was a “added bank fee” I said that doesn’t make sense to me and I’m starting to not feel good about this.. I need the bank phone number to clarify this information! That’s when everything went completely crazy! The finance lady lost it and was extremely rude to me!! I felt like I was going to explode as I’m trying to explain my concern and they are refusing to give me a phone number to call.. they were talking over me and turned into a complete disaster.. I just grabbed my purse and left as tears just started to drop.. worst experience ever!!!