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Napleton's Arlington Heights Chrysler Jeep Dodge Ram


1155 Dundee Rd, Arlington Heights, IL 60004 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Extended warranty problem
Written by Susie on 03/11/2020

I went to look at the 2015 Murano they had on the web for $15,576.00 . I told them I was coming in to drive it. When I asked what the totAl price would be after the taxes and fees, they told me that $22,000.00 would let me drive it home. I asked why I had to pay an additional seven thousand ,they me that it was for the extended warranty. I said to take it off,I didn't want it. They said all dealers do it and that they needed to make some money on the car. They told me that their final price was $19,000.00. So the car was more than three thousand over the sale price. I put my sweater on and walked out. Too bad, it was a nice car. I'm sure someone stupid will buy it!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Helen Gutierrez on 03/13/2020
Dealer Response
Hi Susie, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better. We hope to hear from you soon. Take care! Andrew Ramus Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 298-0900
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