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Napleton's Arlington Heights Chrysler Jeep Dodge Ram


1155 Dundee Rd, Arlington Heights, IL 60004 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Be very careful
Written by TodG on 12/07/2019

I recently leased my second Jeep from Napleton and should have known better. The previous lease went badly but I went back as the dealership is conveniently located. They looked up when my lease was to end and they agreed to pay the last 2 months and I would turn my vehicle in early to get into a new one. To my surprise, I received 2 additional bills for my old lease as there were actually 4 months left on my lease. Shame on me for not double checking but I trusted them since I leased it from them. When I found out about the additional payments I called to speak with the GM and explained the situation. Side note, I had to chase them to get the check for what they agreed to pay and it took over a month to get it from the date of the deal. After speaking with the same GM who helped me get the reimbursement for the money he said he would look into what happened and would get back to me. I have since called back 6 times and no one will return my call. I would caution everyone to double check everything and make sure that they follow through with everything they agree to do. This experience cost me to pay for 2 leases at the same time. Again, shame on me for allowing this to happen and shame on them for being so unprofessional.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Jeni Hoffert on 12/12/2019
Dealer Response
Tod, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
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