Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Dealership Sales Review
If Yelp had a 0 star option, this would be the place that deserves it. The way this dealership does business is very misleading and dishonest. My brother and I contacted the dealership to inquire info on a wrangler. After speaking to one of their staff, Brooklyn, she informed us that there was no destinational fee or any "add-ons". We informed her that we would be coming from out of state and she assured us that they have the best prices within a 200 mile radius. On arrival, we were greeted by another sales representative opposed to Brooklyn (whom we've been in contact with). Instead of paying the agreed listed price on their website, we were told there was a destinational fee of $1495 and a mandatory safety pack $2450 that the dealer forces all owners to purchase. We informed the sales manager, Mario of what was stated by Brooklyn regarding no additional fees; Mario never once apologized for the misleading information nor followed up with her. It was very untrustworthy and my overall experience was unpleasant. They were aware that we were coming from out of state and seemed certain we weren't going home empty handed. My brother ended up purchasing the vehicle despite how frustrating the situation was. We would not recommend this dealer to anyone. Please be cautious and mindful of their sales tactics.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes