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Napleton's Arlington Heights Chrysler Jeep Dodge Ram


1155 Dundee Rd, Arlington Heights, IL 60004 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest and Misleading
Written by Anna on 10/21/2019

If Yelp had a 0 star option, this would be the place that deserves it. The way this dealership does business is very misleading and dishonest. My brother and I contacted the dealership to inquire info on a wrangler. After speaking to one of their staff, Brooklyn, she informed us that there was no destinational fee or any "add-ons". We informed her that we would be coming from out of state and she assured us that they have the best prices within a 200 mile radius. On arrival, we were greeted by another sales representative opposed to Brooklyn (whom we've been in contact with). Instead of paying the agreed listed price on their website, we were told there was a destinational fee of $1495 and a mandatory safety pack $2450 that the dealer forces all owners to purchase. We informed the sales manager, Mario of what was stated by Brooklyn regarding no additional fees; Mario never once apologized for the misleading information nor followed up with her. It was very untrustworthy and my overall experience was unpleasant. They were aware that we were coming from out of state and seemed certain we weren't going home empty handed. My brother ended up purchasing the vehicle despite how frustrating the situation was. We would not recommend this dealer to anyone. Please be cautious and mindful of their sales tactics.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Keena Huesby on 10/28/2019
Dealer Response
Anna, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would like to discuss your experience in more detail, please give us a call ]at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
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