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Napleton's Arlington Heights Chrysler Jeep Dodge Ram


1155 Dundee Rd, Arlington Heights, IL 60004 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Do Not Buy A Used Vehicle Here!!
Written by Zack on 10/08/2019

I recently purchased a used 2017 Super Duty for this dealership and am extremely disappointed in the quality of the vehicle. I’m pretty sure nobody at this dealership even went through this vehicle to make sure everything was working properly because I have had nothing but problems. I was promised a new mirror to replace the broken one- Napelton never followed through with that, even after asking multiple times about it later on. Turn out the computer system was unplugged and not allowing updates for the navigation system or the USB ports to function (which was discovered when I had a Ford service department look for the issue). There are warning lights that have been going off that I have now brought the truck in on 5 occasions to figure out what the problem is and have yet to find it. I have spent over $3,000 on parts to try to find an issue that should have never been allowed to occur on a vehicle being sold by a dealership. ABS faults, hill assist fault, hill descent control faults, 911 assist faults, navigation faults. All around nightmare. The tires had no pressure sensors and one had a leak. I would never recommend this dealership to anyone.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Keena Huesby on 10/15/2019
Dealer Response
Zack, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out at (847) 298-0900 and we will do our best to make this better. We hope to hear from you soon.
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