Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Dealership Sales Review
I recently purchased a used 2017 Super Duty for this dealership and am extremely disappointed in the quality of the vehicle. I’m pretty sure nobody at this dealership even went through this vehicle to make sure everything was working properly because I have had nothing but problems. I was promised a new mirror to replace the broken one- Napelton never followed through with that, even after asking multiple times about it later on. Turn out the computer system was unplugged and not allowing updates for the navigation system or the USB ports to function (which was discovered when I had a Ford service department look for the issue). There are warning lights that have been going off that I have now brought the truck in on 5 occasions to figure out what the problem is and have yet to find it. I have spent over $3,000 on parts to try to find an issue that should have never been allowed to occur on a vehicle being sold by a dealership. ABS faults, hill assist fault, hill descent control faults, 911 assist faults, navigation faults. All around nightmare. The tires had no pressure sensors and one had a leak. I would never recommend this dealership to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes