Lexus of Arlington

Please don’t make the mistake I made by buying a used car from this place!! Despite all the high end niceties such as movie theater, arcades, and fancy scones and Starbucks, this place is sleazier than most. I traveled from out of state to buy a used Honda. After submitting a request for more information online, a customer support person (whom I could barely understand) would call me incessantly and leave the same voicemail every single day for 30 days leading up to my visit, asking me if I was still interested in the vehicle for which I had inquired. Communication via email was poor to non-existent with actual sales people or managers. I presented offers and requested purchase information prior to visiting and they were either followed up on late or not at all. I got the feeling that a used Honda buyer was not exactly their most appreciated customer since I didn't have 50K to drop on a new Lexus. Upon arriving, my salesperson was not very knowledgeable and did not guide me through the purchase process very smoothly. The finance person was a condescending, sarcastic, and confrontational [non-permissible content removed] who was more interested in telling me what I could not do instead of presenting me with real options and solutions. The used car manager presented me with an invoice for 2 new tires that were supposedly mounted on the vehicle I was interested in purchasing and told me the other 2 tires were essentially new. My salesperson disagreed with him and when I confronted the manager alone, he indicated that the salesman was “an idiot”. After purchasing the car with cash because I could not stand to deal with the finance person any longer, I drove the vehicle home 5 hrs away with very little warm air blowing into the cabin on a very cold January day. I immediately brought the vehicle to my trusted local Honda dealer with a request to perform an inspection. The local dealer agreed with my salesperson that the tires (all 4) were essentially worn to approximately 6/32 or less. The battery was also essentially worn out as well. Finally, the local Honda dealer discovered a melted ignition coil and a loose spark plug in cylinder #5 that was making noise and could have been catastrophic if left unchecked. Luckily, it was discovered in time to save the engine as the spark plug had nearly worked its way out of the cylinder head threads. The bill 3 days after purchase? $1293 without replacing the worn tires I was conned into believing were new. BUYER BEWARE if you are considering a used car from this dealership. At best, they obviously do not inspect their vehicles very closely and, at worst, are engaging in some pretty dishonest practices (claiming new tires mounted when they were not!!!). I will be seeking further consumer advocacy action against this dealership. STAY FAR AWAY!!