Lexus of Arlington
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What an Unpleasant Experience
Written byon 12/02/2014
I happened into your showroom on Saturday and spoke to Jamaie Brown. He gave me such a HARD sell that he drove me right out the door and into the arms of one of your competitors. I hate buying cars and frankly I would not ever buy a car from someone who absolutely refused to quote me a price for a car that I was prepared to buy two weeks hence. I did not have a similar experience at the other two dealers that I visited and consequently I purchased elsewhere (actually two weeks earlier than I had planned).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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cybersecurity on 12/22/2015
I tend to agree with you on this one. My wife and I went in for a test drive last week to find a SUV she was comfortable driving. She ended up driving a RX and a NX. This is a good size for her to handle. She told him (not Jamie) that she liked the NX and he started to talk the SUV down by saying "this is an entry SUV" and it's really doesn't compare to our other SUVs. He made it sound like this was a sub-par model for Lexus. He also keep pushing SUVs with price points over $50K very hard and gave us attitude when we started looking at the NX? I like what they have done there at that dealership and would love to buy a car from there but won't! I still going to buy a car for her for Christmas. Can you please tell me what dealership you ended up buying at. I also hate this process and the attitude the Lexus car sales people seem to have. I just don't get it?
Reportarlingtonlexus on 12/05/2014
Dealer Response
Thank you for taking the time to leave us a review and let us know about your experience. We are so sorry to hear how it turned out, we strive very hard to make every experience here an excellent experience for our customers. This is completely out of character for Jamie Brown as well. Jamie has been with us for over 14 years and this his first complaint that I remember him receiving. If you would like to discuss the situation further with a General Manager, Please call Rich at 847-991-0444
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