Lexus of Arlington

I am torn with this review of Lexus of Arlington (part of the Rohrman group of dealerships). We had a good experience buying our 2013 LX570 from them in 2016. However, ever since then there have been too many questionable incidents that we have decided to NOT give them any more of our business. The last straw was their October ad to come in to test drive a new Lexus in exchange for a $25 Gift Card. My wife and I came in on Oct 31, 2018, around 8:45 PM for the test drive with Oksana (nice salesperson). In short, we never received our gift card as they had promised (they claimed to have run out, but now we know that to be a lie as well). After almost a dozen phone calls, emails and voice messages, I realize that they do not plan to honor their promise. This is trivial ($25) but it is the principle of the matter. If they are willing to stiff an existing customer over $25, they are probably doing a lot worse somewhere else. So for that, we will not be going back and will tell all our friends and neighbors the same. This will be the first of other posts online to serve as a warning to others. I will be contacting the BBB as well.