JC Lewis Ford
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Excuse me?
Written byon 02/21/2013
updated 07/22/2025
I took my 2013 Titanium Fusion to Lewis because of questions about the remote locks, remote start and some other issues. I just moved to Savannah and bought the car in Detroit before leaving. The service advisor seemed to have never seen a Fusion before. She was unable or unwilling to assist, and referred me to a salesperson to get an explanation of the remote start and key toggle. She was only interested in scheduling a service appointment. Given this introduction to the dealer, why would I EVER take my car there? Evidently there is no competitive Ford dealer nearby, because the service department seem utterly clueless.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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jclewisford on 02/25/2013
Dealer Response
Thank you for your time and for leaving us your feedback. We are very sorry to hear you did not find our service satisfactory. Our customers are highly important to us. Please contact us at your earliest convenience so that we may resolve this matter.
Sincerely,
Michael Offer- GM- moffer@jclewisford.com
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