Dan Vaden Chevrolet - Cadillac

-I am highly disappointed to see that there is now a 3% surcharge for those of us who use credit/debit cards, knowing that this is the way most customers pay these days. Very concerning. Other options and a notice of this should have been communicated well in advance to patrons (via email or with appointment setting) so that we were/are fully aware---other options should be available---ie paypal, Zelle or something that does not cost a surcharge. Most people do not carry cash. -I am disappointed that no one checked to ensure that the coffee stations were fully stocked before patrons came in that morning for appointments--ie no cups, had to be requested; no stir sticks and one coffee station had no sugar alternatives available. This is a value add and I skipped Starbucks in anticipation of this---I will note that cups were brought out once notified. -It would be good to have toilet seat covers in the restrooms which is the norm these days in most establishments. -It was initially recommended after the inspection that I needed my spark plugs replaced only for me to advise that they were paid for to be replaced last year during my visit around the same time. I know that oversights happen; however, you can imagine that this is not the time or place for such an oversight. The young lady did locate the information and removed the recommendation accordingly. And I will say she was very attentive to me, engaged well and offered good customer service. I had expected to be assisted by Damien, however, unfortunately, he was not there the day of my visit. I would also like to mention that I miss Bob who used to be back in Service years ago. He is truly missed. -With the prices noticably higher, and no good summer service specials posted as normal on the day of my visit (ie oil change with free rotation specials, etc...), it is concerning that I have to point out these other things in light of the costs that are being paid. -Last, I am used to my tire pressure being checked and all tires to be at the specified psi after visits; however, this time, all were not as such and from my perspective did not appear the pressure was checked as they all were different (33, 34, etc...---normal is 35), it is my hope that my tires were indeed rotated as was requested/paid for. -The service department and staff have always been what made me like coming to Dan Vaden and would be the only reason for me to consider another Chevrolet/GMC vehicle. -Thanks in advance for allowing my feedback.