Dan Vaden Chevrolet - Cadillac

Most incredibly awful car buying experience imaginable. Not only did they sell me a brand new truck that has something wrong with it but they refuse to do anything about it. I cannot even get back my trade-in without a 10k loss. The customer service is a joke. Everyone is so kind and willing to help or "make things right," then when it comes to actually doing something there is zero follow through. I bought a 2015 Colorado off the lot in May after the first two trucks I went through the whole process of purchasing the dealership was unable to obtain from another lot or weren't what they were suppose to be. I had to drive back and forth from the dealership with one loaner car after another while they were "fixing" the one I settled with from their lot. They sold the first loaner car they gave me so I had to go back up there to change to another one. Meanwhile the guy that was keeping up with the progress on my truck quit and my truck just sat there. They'd right out lie and say my truck was fixed and someone test drove it without any problem. That Chevy MyLink thing is great to see if the vehicle has even been driven because you can check the fuel gage and miles from home. I was told four times it was ready to be picked up only to have to take it back to them when I realized the problem was still there. Five loaner cars later, about a dozen different employees and almost three months of headaches for dealing with these awful people. It's still not fixed. Now I'm told basically there is nothing they can do about the problem. So a could weeks ago they offer to bring in another truck I can trade for but again, zero follow through. Once the sale is final that's it, their job is done, they made their money, you're on your own. Garbage dealership.