Dan Vaden Chevrolet - Cadillac

I called this dealer before making the hour plus drive to ask a tax question about a truck located at their south Carolina location. The salesman told me he would just get the truck moved to his location and I wouldn't have to worry about paying out of state taxes. (he failed to mention that I wouldn't have had to worry about paying out of state taxes even if I had driven to the South Carolina location). When I arrived with my family (wife and 7 yr old daughter), we were told that there was a problem getting the truck right away because someone else was scheduled to look at it, however, if we could come to a deal and I bought the truck, they would have to release it to me. They went on to tell me that once the truck got there I could drive it and determine if I really wanted it, if not, no harm no foul, I could just not take delivery of the vehicle. We came to a deal and I bought the truck....all papers signed and I'm ready to go. I ask the GM if the truck is here yet and he tells me it won't be in until Monday because the South Carolina location closed at 5. This did not sit well with me and I told him someone better get the truck to me today. While he is on the phone trying to work something out, I find out the South Carolina location stays open until 6 and does not close at 5 like I was told. I asked the sales manager if I was getting smoke blown up my butt and he assures me that every other location closes at 5 regardless of what they post as their hours of operation. At 6 oclock I and my family had had enough. I walk up to the counter and ask what is going on. The GM tells me that although I had signed papers buying the truck, the other location sold the truck after the fact. I, along with my wife and 7 yr old daughter end up spending 6 1/2 hours at this dealership. These guys put themselves before the customer. Apparently, they have trouble transferring vehicles between lots and these two locations have some sort of pissing match going on. When I called, I should have been told that they could try to get the truck sent to their lot, but it can be difficult due other customers expressing an interest and maybe setting up an appointment to test drive. That information would have been extremely helpful in determining whether I drove to Savannah or Beaufort that day. Not only have they lost my business but also my friends and family. I will tell anyone who asks or who will listen about my experience with this location.