AutoNation Hyundai Savannah
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Dealership Service Review
service Rating
Warranty and service scheduling follow up is awful
Written byon 07/28/2023
2 Manufacturer recalls Trunk latch- told it would be 6 months till parts could be located and scheduled for service back in November 2022. I purchased on Rockauto and fixed in 10m minutes White Sonata Paint recall- peeling roof. getting the run around since Nov 22. Finally instructed from Savnnah location to schedule with Hilton Head loaction. They've told me overbooked and won't. Neither will allow 3rd party to repair/paint. Now on 8 months after multiple site visits and service calls with no resolution.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nancy Gorge on 08/01/2023
Dealer Response
Hi Mark, we are deeply disappointed by your experience at AutoNation Hyundai Savannah. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (912) 999-4977 -- we hope to hear from you soon.
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