Jackson Acura
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Dealership Service Review
service Rating
Terrible
Written byon 03/26/2024
My 2015 Acura TLX sounded like a diesel. The dealer said it was the crankshaft bearings and that Acura had a recall on it. I waited about 6 weeks for the recall work to be done. However, after the work, the car still sounded like a diesel and the dealer said they didn't know what it was. I took it to an independent Japanese car repair shop. They diagnosed the root cause in 2 mins and fixed it! Shame on this dealership!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No