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Nalley Toyota of Roswell


11130 Alpharetta Hwy, Roswell, GA 30076 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away from Nalley.
Written by max1205 on 03/30/2014
updated 06/11/2025

Bought a Prius in January. Negotiated a price for the car and for my trade in. A month later I got my first bill. Balanced owed was about $4,000.00 more than what we all agreed to. I made an appointment with the G.M. and went in. When doing the original paper work I asked for a copy of everything with my signature on it. In this meeting they are showing me all kinds of paper work I didn't get copies of. One I remember signing. The finance guy pointed at the bottom number and asked if thats what I agreed to pay for the car ? I said yes so he asked me to sign. I didn't care how they got to the number so I didn't read it all first. My bad. They snuck my trade in above it so I got nothing for my car. They agreed to pay me $4,000 for it.. They stole my car. Since I signed it it's legal. The only recourse I have is this. I can't say it loud enough, DON'T EVER DO ANY BUSINESS WITH NALLEY> PERIOD!!!It wasn't like the sales guy took advantage of me. They all did. They all knew what the other was doing. It's a game they play. I was told Nalley is owned by a corporation. Other dealerships are family owned. Families care about their name and being respected in the community. Corp. owned could care less. There are plenty of dealerships to buy or service a car at. Tell everyone you know to stay away from Nalley.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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max1205 on 04/01/2014
Let me first respond to Robert, the GM. He told me if I posted any negative comments on any web site he could have them taken down. Nice to see edmunds didn't listen. When I returned to ask questions they were incredibly upset and mad. " we don't have time to deal with you" " we can't find your file" " It will take over an hour to get a copy of all the documents you signed" I just came in to ask a question. Last time they were overly gracious . It's funny when you do something wrong and you have something to hide you get very defensive. Like they did. I will continue to do all I can to make you aware of how deceitful Nalley Toyota is. I'm 57, experrianced in buying cars. I'm disabled and they took advantage of that. too many other family owned dealerships to deal with. Stay away from Nalley. All of them.
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service_1 on 03/31/2014
Dealer Response
Thank you for taking the time to leave your feedback. I am sorry you feel your experience was less than satisfactory. We feel we have done everything we can to help you understand your purchase and unfortunately we cannot come to a satisfactory agreement after you signed for your purchase that you did or did not understand. Best wishes, Robert Gagliardi, General Manager
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