Nalley Toyota of Roswell
Dealership Sales Review
Bought a Prius in January. Negotiated a price for the car and for my trade in. A month later I got my first bill. Balanced owed was about $4,000.00 more than what we all agreed to. I made an appointment with the G.M. and went in. When doing the original paper work I asked for a copy of everything with my signature on it. In this meeting they are showing me all kinds of paper work I didn't get copies of. One I remember signing. The finance guy pointed at the bottom number and asked if thats what I agreed to pay for the car ? I said yes so he asked me to sign. I didn't care how they got to the number so I didn't read it all first. My bad. They snuck my trade in above it so I got nothing for my car. They agreed to pay me $4,000 for it.. They stole my car. Since I signed it it's legal. The only recourse I have is this. I can't say it loud enough, DON'T EVER DO ANY BUSINESS WITH NALLEY> PERIOD!!!It wasn't like the sales guy took advantage of me. They all did. They all knew what the other was doing. It's a game they play. I was told Nalley is owned by a corporation. Other dealerships are family owned. Families care about their name and being respected in the community. Corp. owned could care less. There are plenty of dealerships to buy or service a car at. Tell everyone you know to stay away from Nalley.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No