Southtowne Chevrolet Buick GMC
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Otherwise good purchase experience but missing OEM Colorado ZR2 Equipment
Written by 03/07/2023
onSouthTowne Chevrolet
Newnan, GA
Deal# 627411
Stk# 2B60838
Cust# 292197
I come from a family of steadfast “Ford only” truck and van enthusiasts.
Having previously owned 2 Ford Econoline vans and 2 Ford F-150 trucks, the brand indoctrination was so effectively rooted within my psyche …I had never seriously considered purchasing any other make of vehicle.
Fast forwards to RV ownership, with a desire to tow a compact utility vehicle behind a motor home. The FMCA 2022 Towing Guide noted that of just a few options among mid size trucks, the Chevy Colorado could be towed. That opened my eyes to the possibility of a test drive.
I didn’t expect the simultaneously resilient/plush well-controlled ride of the ZR2 Bison, (on which the Multimatic shocks truly constitute, a game-changer).
The cab comfort and appointments felt unexpectedly high-end for a less than full sized truck, and the sound insulation was a pleasant surprise as well. I’m getting slightly better mileage than the published EPA average (20 MPG), which is a few MPG better than my last F-150.
Daniel, the Sales Representative, his Sales Manager and the Finance Officer were all very helpful and easy to work with. I have just one disappointment, with my purchase process and this representative of Chevrolet …which unfortunately, is not an insignificant matter.
An informative post on the FB Chevy ZR2 owners forum, made me aware that my ZR2 Bison truck was sold to me …INCOMPLETE.
EVERY standard ZR2 is supposed to roll off the dealer lot with protective rock slider rails mounted beneath the chassis (just below the door jambs).
But my ZR2 (with $5K upgraded Bison package) is oddly missing these protective chassis components …and this somehow escaped notice by the Sales Team and the detail staff …with nobody from the dealership providing an explanation for the missing equipment, I had already paid for.
I confidently believe that once this purchase defect is realized by Southtowne, they’ll make every effort to make it right without charge. Once resolved I’d have no reservations whatsoever in recommending Southtowne, and considering another Chevrolet purchase in the future, as well.
A copy of this feedback request has been forwarded to Southtowne Chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Bonejiggedy on 03/09/2023
** Update on my review
Yesterday I was very encouraged by 2 phone calls I received from the SouthTowne dealership.
Mark, Sales Manager, seems like a gentleman whom is genuinely committed to resolving his customers needs …am impressed by his prompt outreach. Madison from the Service Dept was really friendly and helpful as well, in working around my schedule.
Was pretty ‘blown away’ at hearing I’d been provided with a priority service appointment (occurring tomorrow) during which the missing OEM parts will be installed without charge. (Things are definitely looking up!)
** I will provide a further update after the service appointment is complete.
ReportTheo Sanders on 03/09/2023
Dealer Response
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to us at (678) 619-4902 at your earliest convenience to discuss how we can turn this experience into a positive one.
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