Butler Chevrolet

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Butler Chevrolet
2020 Riverside Dr, Macon, GA 31204 (map)
Today 9:00 AM - 7:30 PM
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(2)
Recommend:
Yes (2) No (0)
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Car Service
Written by Joedonvol on 05/17/2022

On Wednesday, 6 May 2022, I took my 2017 Chevrolet Equinox for a complete service and multi-point inspection. On arrival, I was informed that due to a limited-service staff, I could only receive an oil change. On Friday, 13 May 2022, my vehicle would not start. I called AAA who arrived and got the car started and was told that I might need a battery. I went to Butler Chevrolet on Riverside Drive to purchase a new battery. The battery was installed in 25 minutes at a cost of $135.99 with a charge of $200.00 for labor and $40.34 shop charge for repair order. I feel that the cost was extraordinary. Calling around to other dealers, the cost for a battery replacement quoted was $100.00-$125.00 less than the services paid to Butler Chevrolet. In the past the services I received from Butler Chevrolet was top notch but I am reluctant to trusting services on my vehicle at this time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Sherman Holland on 05/25/2022
Dealer Response
Mr. Linsey we apologize for the market being the way it is right now . We value you as a customer but wanted to point out the obvious to you . The labor was 135.00 which you have to take half the air filter and other components off to get to it the battery . and the battery was only 200.00 not the 135.00 quoted earlier . we do understand that the prices have went up but we are more competitive than most dealers in our market . the cost for this repair would have been 100 higher at our competitor's place . Once again we apologize for high prices just somethings are out of our control . Hope to see you and thanks for the business.
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