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Gwinnett Place Honda


3325 Satellite Blvd, Duluth, GA 30096 (map)
Today 7:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Not people oriented
Written by Phil A on 12/20/2019
The most frustrating experience ever. I walked in and told the greeter I wanted to drive a CRV and a Pilot. He walked away muttering something about a sales guy. I waited 20 minutes sitting in a CRV, putting my hands out the window and sun roof trying to flag down one of the fifty employees who walked by staring down at a phone or paper, ignoring me. I even hit the giant xmas bow off the roof and it almost hit the girl walking by and she just stepped over it. I called the dealership from inside the car in the showroom. I asked if they sold cars here? In a few minutes someone came by and told me he was getting a salesperson. Ten minutes later someone showed up. Maury, who was pretty good. I picked a few cars from the computer and Maury went to find them…… so I could test drive one. 20 minutes later, almost an hour after walking in the door I am still sitting in a car in the showroom and Maury finds me and tells me they are still trying to find the key. At exactly one hour I decided that I would not buy a car from these BOZOS who can not even keep a customer in the showroom or find a car (even one like I asked, I just want to determine if I like the model AND THE DEALERSHIP not necessarily the car. I chose to walk out. Then the sales manager calls start. Of course the [non-permissible content removed] wants to blame poor Maury who is trying real hard but working among a bunch of incompetent dealership people who can not get a car to drive in 30 minutes……… I spent 60 minutes of my life with maybe 5 minutes of human contact in this dealership. Then the next day another sales manager [non-permissible content removed] woman calls and asks me about Maury……who actually helped me…..I told her Maury was great it is your dealership that shows no regard for a potential customer. This sales manager woman asks me if there is anything they could do. I said yeah, let Maury drive the two cars over to my house so my wife and I can test them. [non-permissible content removed] hung up on me. Gwinnett Place Honda. They are the worst. Go anywhere else.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Danika Windom on 12/31/2019
Dealer Response
Phil, we always want our customer's experiences with us to be the best, and it is regrettable to learn that your most recent visit was not up to our standard. In the future, please reach out if there is a way that we can further assist you, as we value each and every customer that gives us an opportunity to serve them. Thank you.
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