Troncalli Chrysler Dodge Jeep Ram
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they won't fix my lemon cherokee
Written byon 01/19/2015
Troncalli does not support there customers..I have a 2014 jeep Cherokee that has a 9 speed transmission that doesn't go into ninth even at speeds above 85mph going down hill..( i have video proof) their service dept. says that's OK & that the way its supposed to be. which is BS.. they are no help working with Chrysler to get it fixed.. they claim the 9 speed helps it get 25mph --really at speeds above 90?? I get 18 to 19 MPG at 70 MPH
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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troncalliauto on 01/20/2015
Dealer Response
As we were the second dealer to evaluate the customer's issue, we found no issue just as the dealer nearest his home. We did update the software that manages the transmission as a newer version was available. After the update, we test drove the Cherokee and it performed normally.
Since the Cherokee has a 9 speed transmission designed to maximize fuel economy to meet government CAFE regulations, most customers are adjusting to its shift patterns as they differ from a traditional 4 or 5 speed transmission.
Regarding his experience going downhill, today's transmissions are designed to downshift on an incline or decline to help with acceleration or deceleration.
Clifford Rudd, General Manager
770-889-8951
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