Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

Troncalli Chrysler Dodge Jeep Ram


818 Atlanta Rd, Cumming, GA 30040 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (1) No (0)
Back to Service Reviews

Dealership Service Review

3.5 out of 5 starsservice Rating
Better to use an independent shop
Written by alleycat10 on 05/18/2009

I have have had four employer leased Chrysler products in the last fourteen years. The two last of these vehicles have had warranty service done by Troncalli in Cumming, GA. Generally, the services provided had been satisfactory, but I recall a problem with my 2001 Dodge Intrepid that has driven me away from using this dealer for repairs again. The issue involved water from rain and car washing getting into the driver side compartment. It took three visits to get the repair done satisfactorily. On the second visit, insulation against the firewall area was left out (discarded) and fasteners holding the accelerator pedal in place on its pivit point were left out. I nearly had an accident driving the vehicle through an intersection after departing from the dealer because I was unable to accelerate quickly when the accelerator pedal fell off of its pivot.

  • Recommend this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.