Billy Cain Ford

My fiance purchased a 2012 ford focus hatchback. We had a lot of transmission issues with it and had it back at the dealership a few times during the 2 to 3 months we owned it. Finally the last time we got it out of the shop the mechanic failed to either tighten a bolt or put it back on and the front end came out of it lucky for us it wasn't while we were going down the interstate it happen to be on the road we lived on. At this point we refused to take this lemon back . They offered us a brand new 2014 ford focus said they would give us a great deal on one because they hadn't had any complaints on them and guaranteed us we wouldn't have any out of it. To my surprise right after 6500 miles the transmission starts skipping sputtering and is doing the same thing so I called and they did some type of upgrade on the transmission. I went up there and spoke with them a couple weeks ago and I told them they have got to do something I was told by one of the employees there that these cars were made for the "younger generation" because they didn't pay any attention to the slipping and skipping and sputtering that these cars do as someone "older as myself " did. RUDE Very rude ....and also very discriminating.... Now they haven't called us back to try to help us anyway I tried to trade it but I am 4500 to 5500 upside down in the car. I was totally lied to by this place all they care about is getting their money and totally not the customer Now I am stuck with an UNSAFE CAR that I am afraid to drive but have no choice to drive because they REFUSE to help us in any way. I have contacted the BBB and I am in the middle of the paper work process.