AutoNation Chrysler Dodge Jeep Ram South Columbus
Dealership Service Review
Very dissatisfied! I took my Jeep in 2 months ago explaining the issues I was having (overheating and heat coming out cool at times). I ended up being told I needed a new water pump, blend actuator, and coolant flush). The day before I picked it up I was told there was also ticking on the motor and I had to pay an additional 2000 to repair that. My bill totaled $5,143 which I paid happily because my car was back in the shape I needed it to be. Fast forward about a month and 3 weeks later the very SAME problems occurred. I texted the mechanic I went to and let him know I needed to bring it back in because the very same issues were occurring. I brought it back yesterday and he said it was the head gasket and the coat would start at 7000! That means it was the head gasket ALL ALONG and I paid 5000+ dollars for absolutely NOTHING! I wasn’t offered a discount and apology for wasting my money, NOTHING! Now I have to get me a whole new car and lost out on $5000! This is unfair.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No