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AutoNation Chrysler Dodge Jeep Ram South Columbus


2201 Victory Dr, Columbus, GA 31901 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (15) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Highly dissatisfied and out of $5000!
Written by SCarter on 08/24/2023

Very dissatisfied! I took my Jeep in 2 months ago explaining the issues I was having (overheating and heat coming out cool at times). I ended up being told I needed a new water pump, blend actuator, and coolant flush). The day before I picked it up I was told there was also ticking on the motor and I had to pay an additional 2000 to repair that. My bill totaled $5,143 which I paid happily because my car was back in the shape I needed it to be. Fast forward about a month and 3 weeks later the very SAME problems occurred. I texted the mechanic I went to and let him know I needed to bring it back in because the very same issues were occurring. I brought it back yesterday and he said it was the head gasket and the coat would start at 7000! That means it was the head gasket ALL ALONG and I paid 5000+ dollars for absolutely NOTHING! I wasn’t offered a discount and apology for wasting my money, NOTHING! Now I have to get me a whole new car and lost out on $5000! This is unfair.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Heath Knoll on 08/28/2023
Dealer Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (706) 522-2089. We look forward to hearing from you.
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