Skip to main content

Rick Hendrick Chevrolet of Buford


4490 S Lee St, Buford, GA 30518 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (0)
Service Rating
Recommend:
Yes (5) No (1)
Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Great Customer Service
Written by dcasole on 04/21/2016

This is the second time I have been in for service at the Chevrolet Dealership located in Buford GA for service and I had a great experience both times . 1st- Service Date 6/23/15 - John Dehass , my Sales Person handled the arrangements as the car had a bent wheel that was straighten before delivery , I can’t even tell it was fixed 2nd - 6/25/15 - program new key FOB – John Dehass , once again handled the arrangements with the Chevy Store as the car only had one fob and I wanted two for obvious reasons and I wanted the lost fob erased from the car . I also wanted them programed as #1 and # 2 fob , they understood exactly what I wanted and why , I was taken right in when promised , kept abreast of the progress and then the writer explained thoroughly what was done when it was complete 3rd - 4/19/16 - Replace Harmonic Balancer . My service writers name is Mike Nolan . I travel for my job so last week on Thursday I brought it in for someone to look at it , Mike agreed that the balancer was bad and that the replacement was covered under my warranty so we made arrangements to drop the car off 1st thing on Tuesday as I really needed to have it back in one day . Mike called parts to make sure they had the part in stock and asked the parts dept to put my name on it . At 3:00 PM I got a call stating it was done Needless to say the car is a Corvette and I am very picky about it . My car was returned to me and I cannot even tell that someone worked on it Also I bought the car from a HENDRICK sister dealership, Mall Of Georgia Mazda and that was one of the most pleasurable experiences I have ever had in purchasing a car. As I stated above the sales man that sold me the car was a gentleman by the name of John Dehass . My Wife and I were driving past the dealership late one Sunday evening and saw the car on the front line , I explained to John that I really did not need a newer Corvette as I already had one and that this was strictly and impulse buy, he stayed long after closing on a Sunday to help my wife and I with the purchase ... he went above and beyond ....I bought this car because of John and his wonderful personality and knowledge I am also not a big believer in extended warranties but the young lady that help us after the sale was also Awesome and that was the reason I purchased the Hendricks Warranty Please make sure all are recognized for the OUTSTANDING customer service that this team provided my wife and I Regards Dave Casole

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.