Rick Hendrick Chevrolet of Buford

Just like all other sales experiences, I was told half truths. I want to express the fact that in the beginning, I was treated very well. Red carpet treatment. i have dealt with (3) people total from Rick Hendricks. Sandy Fordham ( salesman ), Todd ( finance ), and Corey Ricks ( finance manager ). When I was buying my NEW 2014 truck, I was told the vehicle came with GPS as (1) of the upgrades. This coming after the fact that the truck that was delivered was an upgraded version from the one I wanted. Not to worry, because they were going to give me that truck at the same price as the one I originally wanted. During the closing process I was asked if i needed to add any extra insurance. once i said no, there was another manager ( name not known ) that came in and said they were going to give me a service extension on the vehicle ( covered by them ) because they really had to push these. ( MY FIRST CLUE ) (3) weeks later i noticed paint chipping from the passenger side door. I called Sandy Forham, my salesman, who told me that it was covered by my warranty. Just to come in. When i can in to have them look at the door I talked to Corey Ricks about the GPS. I noticed that the truck did indeed have GPS but it was through ON-STAR ( a billable item ) and once my free (3) month service was up, I would no longer have GPS. I asked Corey Ricks about this and he said he was sorry, but i was told the wrong thing and the GPS could be fixed for a small fee. After he looked at the door he went to talk to his manager about the GPS issue. On his return I was told he wouldn't fix the issue, that I would have to pay 1,300.00, even through he admits I was told incorrectly. He wanted to pay my ON-STAR for a year, but that still won't solve the issue wants the contract is up. I own a small Plumbing company and was going to enter a fleet contract for (6) truck come the first of the year. Needless to say, if your not willing to correct YOUR MISTAKE for 1,300.00 dollars, why would Give you anymore of my business.