Rick Hendrick Chevrolet of Buford

Buy Beware..... Same Part Bad 3 Times now. On 11-02-2016 I took my vehicle in to Rick Henderk. Here is what happened. I was working with Jeremy, he had to get Paul Bedenbaugh the Manager at Rick Henderk to help and look in to this for me. Paul Bedenbaugh talked to me about this the problem I was having with my vehicle. He explained that it was out warranty and would not be covered. At that time Paul Bedenbaugh did say that they would waive the service fee because I've had the same problem 3 times and that i would be responsible for just the part. $88 for the Value Cover Assembly. I asked and Jeremy to give me a sec. I called GM and talked to the Senior Advisor Tracy at 1-866-790-5600 ex 5914683. I explained to her that this is now the 3rd time that the Value Cover Assembly has gone bad and could they cover the cost of part as Paul Bedenbaugh and Jeremy at Rick Henderk agreed that they would cover the cost of service. She did not answer me nor would she talk to them at that moment and said it would take 24 hours for them to try and work something out. Will TO DAY 11-07-2016 I GOT screwed as NOW Paul Bedenbaugh and Jeremy at Rick Henderk said. Sorry NOW YOU HAVE TO PAY FOR BOTH THE SERVICE AND THE PART. If I would have known that I would have went ahead and got it fixed last week and paid for the part. Do a search in Google for Chevy Cruze Value Cover Assembly you will see a lot of people talking about the same problem. Rick Henderk NOR GM [non-permissible content removed] about their customers. Sad thing is I was going to buy my wife a new vehicle from Rick Henderk at Christmas. NOT NOW, NOR EVER My Notes below: (not really in any great order Atlanta extremely upset right now) Odds are they gave me the same replacement part that was defective. Since 2012 they have redesigned it so this problem would not keep happening. Value Cover Assembly 11-02-2016 Rick Hendrick's Buford I took my vehicle in to get the check engine light looked at for the 3rd time. 11-02-2016 Talked with Jeremy Zmek at Rick Hendrick's in Buford, GA Jeremy Zmek, on (11-02-2016) is telling me that it is the valve cover yet again. But unfortunately it is out of warranty, (100% exactly the same problem as before.) Jeremy said GM parts go out all the time. I said but 3 times for the same part? He said YES, I have seen that. It happens. Value Cover Assembly, Jeremy Zmek asked Paul Bedenbaugh the Manager at Rick Henderk to help and look in to this. Paul Bedenbaugh explained that it was out warranty and would not be covered. At that time Paul Bedenbaugh did say that they would waive the service fee and all I would have to do is pay for the part. 11-02-2016 GM Reference number 8-2488932704 11-02-2016 GM Called GM General Motors (GM) Phone Number. 800-462-8782 Talked with Julie in Customer Service at GM. ex 5913823. Talked to Jasmine She would not give me her extension number nor would she transferred me to a supervisor Miles 112,600 11-02-2016 Julie asked me to talk to a GM Senior Advisor Tracy 1866-790-5600 ex 5914683 The error codes where. P1101, P015B and P0171 I checked, none are covered under the 5 year warranty Vin, 1G1PG5SB1D7124192 09/12 Chevrolet Cruze LTZ Error Codes: P0106 P015B P0171 P0299 P0496 P0507 P1101 P2227 P2270 P0106 P0131 P015B The error codes where. P1101, P015B and P0171 I checked, none are covered under the 5 year warranty 678-745-2500 Rick Henderk in before Ed Barns Jordan Eddy GM Reference Number 8-1590898160 Senior Advisor Tanya 866-790-5700 ex 5921511 First took it to: Maxie Price Chevrolet Was fixed. Funny Calvin Mueller in sales tried calling me to sale me a new car from Rick Henderk. 11-03-2016