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Nalley Brunswick Buick GMC


178 Altama Connector, Brunswick, GA 31525 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Beacon score manipulation
Written by tbevill on 06/03/2016

I recently had a horrible experience with Nalley Buick/GMC in Brunswick, Georgia that merits further investigation by GM. On Monday May 30th I went to the dealership to meet with the Internet Sales Mgr, Eric Johnson, and was ready to purchase a 2016 Buick Enclave. I had a showroom quality trade-in, $6000+ cash and a known credit score of 650-700. I am gainfully employed as a medical professional with an excellent work history. After spending 2+ hours on the lot we sat down to begin the credit process. An unidentified "sales manager" presented my with printed information indicating that he found my credit rating to be poor with scores of only 540 to 580. This is absolutely false, an attempt to manipulate scores to increase interest rates. I left Nalley, went directly to NeSmith in Claxton, signed a deal and was financed through GM on a $44,000 Enclave with no issues. Nalley is committing some type of fraudulent business practices that GM needs to investigate promptly. We believe they have violated both the Fair Credit Reporting Act and FTC regulations for truth in lending.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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nalleybauto on 06/06/2016
Dealer Response
Hello, and we're sorry to hear about how your buying experience went down. Our team does strive to present all the necessary needs to our customers as soon as possible so that no surprises are given at the last moment. While we're sad to see that you chose another dealer, we hope to take the time to discuss any concerns or questions you had about your visit. When you have the chance to, please call our General Manager, Bill Redford, at 912-267-7000 and provide him with the details about your experience. He'll give your concerns the attention they deserve and will do his best to provide a positive resolution. Your satisfaction is important to us and we hope to hear from you soon.
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