James O'Neal Chrysler Dodge Jeep Ram
Dealership Sales Review
I bought a new 2019 Dodge Challenger 2 weeks ago. First vehicle I ever bought that they didn’t fill up with gas. On the way home the rear end intermittingly made roaring noise. The stereo volume goes up and down. I called three days later to ask to bring it in and was told they would have to make me an appointment. Took the vehicle back the following week and was told the stereo would have to be switched from am to fm to reset it each time it failed and that Dodge was working on a fix for it but until then I have to tolerate it. The customer service lady said this was a known problem on this vehicle, but they didn’t offer to say that before I spent 34,000 dollars. The mechanic said that he drove the car and never heard the rear end roaring, so I needed to drive it 1000 miles and see if it continued, then bring it back. When I left the dealership from picking the car up, it was doing the same thing. I drove the vehicle home dirty the day I bought it because it was late when I picked it up. The salesman said they would owe me a cleanup. Called them a few days later and was told they had one clean up guy and wasn’t sure when it could be cleaned up. When I took it in for mechanical problems they did wash the vehicle, but did not fuel it up. If fact, they did the testing on my gas and didn’t add any to it at all. I am terribly shocked at the lack of concern, and will never buy from here again, and will be diligent to spread the news of the service to be expected here. Next step is to try to go directly through Dodge.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes