Ed Voyles Acura

This is one of the worst dealerships in Atlanta. We worked with an amazing salesman, Jeffrey Kindel, who was so efficient and cooperative. Then when came time to finalize the deal, they made us wait 2 hours to meet with the finance guy. The inefficiencies really started to show when it became apparent that they were understaffed and also unprepared for the end of the year rush. The manager kept checking up on what was taking the finance guy, Glenn Stevenson, so long because it was obvious that this finance guy, Glenn Stevenson, was twiddling his thumbs in his office since we were watching him the whole time. When they finally brought us back to see Glenn, [non-permissible content removed], he immediately gave us a horrible attitude and felt the need to remind us of how we did not understand how much they have to do in a day which we found so rude as we had waited almost two hours to finish this process. The finance guy, Glenn Stevenson, was clearly miserable with his life and continued to talk to us, the customers, in a condescending way until we decided to just walk out on the deal. He even threw our paperwork on the desk saying he will not finish the process for us. And to make matters worse, GLENN took his mask off while we were in his office during a pandemic as if he had no respect for the well-being and health of customers. I have never been so disrespected at a car dealership. Acura, you need to modernize and optimize so that you are not wasting your customers’ time. People are spending a lot of money so this is highly upsetting. Please respect people’s time and fire that inconsiderate [non-permissible content removed] Glenn Stevenson that you have hired to interface with your customers. How disappointing!