Driver's Mart

I visited Driver’s Mart at Sanford and when I got to finance and asked the finance representative - Abram some questions he seemed very frustrated, was not welcoming at all and did not provide an explanation to my questions. I had simply asked why there was a difference in the monthly payment from what I had calculated on my end. After asking for a manager several times, Ali (sales manager) comes in and says the same thing as Abram, I don’t know here is my screen and shows me both computer screens. After some back and forth, Abram realized that the first payment was set for 45 days and not 30 which caused the difference in payment. Finally the Ali asked Abram to update the first payment to 30 days which then gave us the same monthly payment that we had calculated on our end. Now that we got that figured out, Abram handed me some papers and asked me to verify my information to which I said, no the address is incorrect. I asked for the address to be changed and then Abram said no it cannot be changed. I said, well it needs to be changed because I just moved and that is my old address. At this point, Abram completely LOST IT! He closed up the iPad, says “No car for you!” and proceeds to yell to get out of his office 3 times. Mind you that my 5 month old son is also in the office. The door was open which meant that everyone at the dealer heard the incident. Abram walks out and Ali – the manager, walks in and asks what had happened. We explained the situation, and he stated that we had been difficult. We were not being difficult, we were just asking questions. Instead of apologizing he said what do you want me to do? Well first, we would like for you to step up and be a manager and apologizing on behalf of Abram and trying to make it right. They not only lost a sale but lost a customer of all the classic and holler dealers. If you want a friendly buying experience that is hassle free, DO NOT go to this dealership!