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Napleton's West Palm Beach Hyundai


2301 Okeechobee Blvd, West Palm Beach, FL 33409 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst "Attempted" Car Buying Experience Ever
Written by martinb3 on 09/02/2016

If you like being given a great price quote over the telephone only to be told there is no way I could have been told that price (I defiantly know the price I was told for the car I wanted); if you like being given a price for your trade-in and a handshake to seal the deal only to find out there is a different lower price on the contract; if you like being told the lease would be one price only to be given a lease to sign with a different higher price; if you like being kept at the dealer for hours while they try to wear you down to agree to a lease you are not all that happy with; if you like extras throw in at charges you didn't agree to which you only find out if you are not too exhausted to read the entire lease agreement....then Napleton Hundai is the place for you. I wound up buying a new car two days later at an honest dealer with integrity...so different from my experience at Napleton. My advice is to avoid this dealership at all costs...there are much better more honest dealers out there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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dealerreply on 09/05/2016
Dealer Response
I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Napleton's West Palm Beach Hyundai. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Gene Khaytin - General Manager - gkhaytin@napleton.com or (888) 561-7077
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