Ferman Chevrolet of Brandon

My son has a 2001 Chevrolet Monte Carlo SS. The car had one owner prior to me buying it for my son. I bought the car directly from the owner in October 2011. In January 2012 my son took the car to Ferman Chevrolet of Brandon complaining that the car was drinking coolant. Upon conclusion the inspection uncovered that the lower intake manifold and the gaskets required replacement. Ferman provided a quote for approximately $900. After shopping around I found a shop in Largo to perform the repair for a lower fee. Once the lower intake manifold was replaced we didn't experience any more major issues until late September 2012. My son began to smell fuel while the ignition was on and when the ignition wasn't on. In addition, the traction light continued to display. He made an appointment with Ferman Chevrolet of Brandon for October 5, 2012 @ 8:00a.m. When my son took the car to Ferman it was discovered that the fuel line seal was torn and leaking fuel and recommended replacement of both harnesses. The service advisory advised my son of the findings and my son consented to the repair and/or replacement to resolve the fuel leakage, and declined replacement of the harnesses. At this time the service advisor advised him of the free 27 point inspection being offered throughout the month of October. My son accepted that offer, who wouldn't? At any rate, Ferman performed the repair requested. The service costs were $478.23, which wasn't a big deal, however 13 miles and 9 hours later the car began to overheat and antifreeze was all over the engine. The very next morning I took the car back to Ferman and after inspecting the car I was told the heater hose fittings needed replacing. At this point I asked why this wasn't discovered during their 27 point inspection Ferman full circle inspection (according to item #3 on the invoice) and I then asked what the 27-point inspection consisted of? I was told the 27 point inspection was a walk around the automobile, and did not cover the inspection of the heater hose fittings. I was then quoted an approximate price of $200 and some dollars, (close to $300) and offered 10% off. I declined and brought the car home. I called another Ferman Chevrolet and made an inquiry on the 27-point inspection and was provided with a list, within that list was hoses, turn signals, tires, brakes etc. Not only was the heater hose fitting not reported as damaged or cracked, the front left turn signal bulb being blown wasn't reported either, so much for the walk around. Why offer a service if the intent is not to provide it. I will never take another to Ferman Chevrolet of Brandon ever again and I will be contacting consumer protection and the BBB.