Arrigo CDJR Sawgrass

I recently had a disappointing experience at Arrigo Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle and, despite assuring me there was no leak, recommended attention to the front caliper and rotors. I received a call on Saturday, stating that my car was ready for pickup. However, upon settling the bill and picking up my vehicle, I was shocked to find a substantial scratch on the center console—a blemish that was undeniably absent when I initially left my car with the service team. Despite immediately bringing this to the attention of my service advisor, the team seems reluctant to acknowledge the damage. In an attempt to address the issue, I spoke with the service manager, Mr. Jay Fernandez, who, unfortunately, dismissed my concerns, implying that the scratch was pre-existing and questioning my honesty. I want to emphasize that the scratch was not present when I entrusted my car to Arrigo Sawgrass. This experience has been a tremendous disappointment, and I am disheartened by the lack of accountability and professionalism displayed by the team. While I understand that mistakes can happen, the refusal to acknowledge and rectify the situation is both disturbing and unacceptable. As a loyal customer, I had expected a higher standard of service from Arrigo Sawgrass. I hope the management takes immediate action to investigate this matter thoroughly and address the concerns raised. Restoring accountability and professionalism would undoubtedly enhance the overall customer experience.