Arrigo CDJR Sawgrass
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Dealership Service Review
service Rating
Poor customer assistance
Written byon 07/06/2023
I took my Limited Ram Truck for a simple oil and filter change on 07/06/2023. After 3 hours of waiting the advisor informed me they don't have the filter and the service could not be performed. He asked me to come back another day. Arrigo Sawgrass dealership is far away from my home about 30 miles. I don't mind to drive that far because I had a great experience when I bought my Ram in this location. But the service department is a different story. They don't take good care of the customer. Horrible experience taking the day off from my work to return back without servicing my truck.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No