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Rick Case Kia


14500 W Sunrise Blvd, Sunrise, FL 33323 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (194) No (9)
Service Rating
Recommend:
Yes (190) No (23)
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Dealership Service Review

2 out of 5 starsservice Rating
Lack of communication
Written by Roy on 03/27/2025

The problem came when they saw aftermarket tweeters in the A pillars and assumed that the flea market install them, they just cut the wires then called me to tell me they were cutting the wires. When I told them please don't, there is a quick release plug right there and I would be there n 10 mins, when i arrive in 10 mins they are ready cut the tweeter wires. I showed them look right here not more than 3 inches from the cut wires was the quick release plug. There was no i am sorry or my bad. It was more like how dare you add something to the car and how dare u question us. The up front guy seemed not to give a care and the head guy did listen to my issues, but really could have cared less, is what I took from our conversation. Really left me with a bad felling. Just plain poor...

  • Recommend this dealer? No

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